Overall, this a well-written and comprehensive article. Since it's 10 min, I'd recommend including some friendly sentences between a couple sections encouraging them to keep reading.

Content nits:

"was expanding" our product offerings -> expanded

Start with systems thinking:

Wouldn't start a paragraph with "it." Would recommend using "it" in the 2nd sentence. "Building a payments system helps if you already have a centralized... It can be a huge initial investment..."

You don't need to capitalize Audit.

Spell out "2" in two months, "5" teams, 2 members of Lyft's Design team. An editor I once worked with told me you're supposed to spell out numbers till you get to 10.



Leslie Yang

Head of Design for Lyft Business, previously @OpenTable and @PivotalLabs. Writing about working better together on teams.