The assumption that all users are able-bodied and have high literacy levels stands in the way of a positive user experience for many groups of people.
Digital services should be accessible to people of all abilities and identities. As a user-centred content designer, I advocate to clients the importance this.
Content needs to be clear and actionable. Creators should consider needs of different groups to make sure this is the case for all users.
I’ve put together a short list of things to consider when writing web content. …
Working with and developing technology-based solutions for clients is one of the most rewarding and challenging experiences I’ve had in my career. As part of the planning activities in the discovery phase of these projects, user research is an absolute must.
Conducting research activities and synthesising findings are key activities to get right when developing a solution that has good user experience (UX). Solutions should follow a user-centred approach to make sure the design is UX approved.
To do user research activities the right way it is important to know the ways it can go wrong. …