Lex Santiago
Lex Santiago

Lex Santiago

Lex Santiago is sugar-free customer support trainer and content producer. In her free time, she obsesses over make-up and Japanese anime.

Editor of Coco Loco on-demand customer support
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Latest

Lex Santiago
Feb 13, 2017 · 5 min read

Why do you need to hire your CS Team from the Philippines?

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Lex Santiago
Feb 13, 2017 · 6 min read

Try These 10 Tools to an Efficient Customer Service Team

Imagine the timeline of your business when you had your first10, maybe 20 clients. Your relationship with them is most probably very friendly. You could maybe even recite their vital info by heart. Then the timeline advances — the…

Lex Santiago
Jan 18, 2017 · 6 min read

Great customer support is a remarkable source of untapped revenue. Most startups are just satisfied with their team closing tickets in optimum time and having their procedures…

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