NPS A Great Way To Help The PO To Structure The Product Backlog

Hi guys, this post will be dedicated to all product managers out there and how they can use nps to help them structure the product backlog.
Lately, I had some discussions with some friends about “Customer Loyalty”, and I realised most companies out there do not have a proper metric to measure “Customer Loyalty”. Companies do not have a metric in place to inform them about customer happiness in the product.
Most of them told me their products have the possibility for the customer to give feedback, but when I asked them if it is possible to have a metric that reflects customer happiness, the answer was unanimous: NO. At this point, there is no possibility for them to measure how the customers are happy, neither to measure whether the product is performing on the market.
If you want to continue you can see the rest of the article on my blog: https://luis-goncalves.com/nps-product-backlog/
My name is Luis Gonçalves and I am an Organisational Transformation Coachand I love to write about Agile Retrospectives, Agile Retrospectives Ideas, Scrum, the role Scrum Master, and Agile in general.
I have been creating Scrum Master Training for the agile community. If you are interested in knowing more or even working with me you can find me here: Agile Coach München.
