Can I get a refund from Lufthansa?

Yes, you can get a refund from Lufthansa under certain conditions, but the specifics depend on the type of ticket you purchased, how you purchased it, and the reason for the refund request. Lufthansa refund policy depends on the fare type you purchased and the reason for your cancellation

Liannasmith
5 min readApr 9, 2024

About Lufthansa Cancellation Policy: How To Cancel Flight and Get a Refund

Whether you can get a refund from Lufthansa depends on several factors, including:

The fare type you purchased: Refundable tickets generally allow for full or partial refunds, while non-refundable tickets typically don’t.

The reason for your cancellation: If Lufthansa cancels your flight, you are entitled to a full refund regardless of your ticket type. However, if you cancel for personal reasons, the rules will depend on your fare type.

The time frame of your cancellation: Generally, the closer you are to your departure date, the stricter the cancellation policy becomes, and you might be subject to higher fees or no refund at all.

How to Request a Refund From Lufthansa

  • Online: For tickets booked directly through Lufthansa (on their website or via their service center), you can often request a refund online through their Refund Form or manage your booking section.
  • Travel Agencies: If you booked your ticket through a travel agency, you would need to contact the agency directly to initiate the refund process.

Everything need to know Lufthansa refund policy-:

Understanding Lufthansa’s refund policy can help you navigate the process more smoothly if you need to cancel your flight. Here’s a comprehensive guide to what you need to know about obtaining a refund from Lufthansa, based on the information available as of my last update:

Lufthansa’s refund policy depends on the fare type you purchased and the reason for your cancellation. Here’s a quick rundown:

Lufthansa 24-Hour Cancellation Policy: You can cancel your reservation for a full refund within 24 hours of booking, as long as your flight departs at least 7 days later (reservation made directly with Lufthansa). This applies to all fare types. Lufthansa Baggage & other fees:

Standard Refund Rules: Beyond the 24-hour window, refund options depend on your fare type. Generally, more expensive fares (refundable or flexible tickets) allow for full or partial refunds, while cheaper fares (often non-refundable) might only offer a voucher for future travel.

Involuntary Cancellations: If Lufthansa cancels your flight, you are entitled to a full refund regardless of your fare type. You may also be eligible for rebooking or compensation under EU Regulation 261/2004 for flight delays or cancellations. Lufthansa Compensation and refund of expenses:

To find out the specific cancellation and refund policy for your ticket:

Check your booking confirmation email or online reservation.

Contact Lufthansa customer service with your ticket details. Toll-Free number for Lufthansa in the US 1-888-778-0341 or -or +1-855-738-4382 (OTA-No Waiting),

How To Get Refund From Lufthansa

To obtain a refund from Lufthansa, follow these steps:

  • Check Eligibility: Determine if your ticket is refundable and if your situation qualifies for a refund. Refund eligibility depends on factors like ticket type, purchase method, and reason for cancellation.
  • Submit Request: If you’re eligible, submit your refund request. For tickets booked directly through Lufthansa, use their online refund form. If booked through a travel agency, contact the agency to initiate the refund process.
  • Provide Information: When submitting your request, be prepared to provide information such as your booking reference, ticket number, and reason for cancellation.
  • Wait for Processing: Once your request is submitted, Lufthansa will process it accordingly. Processing times vary depending on factors like payment method and current workload.
  • Stay Informed: Stay informed about the status of your refund request. You may receive updates via email or by checking your booking status online.
  • Receive Refund: If your refund request is approved, you’ll receive the refunded amount via the original payment method used for booking. This may take some time to reflect in your account.
  • Follow Up if Necessary: If you haven’t received your refund within the expected timeframe or if you have any questions, don’t hesitate to follow up with Lufthansa’s customer service.

Reason for Cancellation:

Lufthansa Cancellation: If Lufthansa cancels your flight, you’re entitled to a full refund regardless of your ticket type.

Personal Cancellation: For personal reasons, refund rules depend on your fare type. Generally, the closer you are to the departure date, the less likely you are to receive a full refund (or any refund at all).

Lufthansa Refund FAQs:

1. Can I get a refund from Lufthansa?

Whether you can get a refund depends on the type of ticket you purchased (refundable vs. non-refundable) and the reason for your cancellation. If Lufthansa cancels your flight, you are entitled to a full refund regardless of your ticket type. For personal cancellations, the closer you are to your departure date, the stricter the cancellation policy becomes.

2. How do I check if my ticket is refundable?

You can check your fare type by looking at your booking confirmation email or ticket details. Refundable tickets will typically be explicitly mentioned.

3. What if I need to cancel for personal reasons?

The refund policy for personal cancellations depends on your fare type. Generally, more expensive refundable fares allow for full or partial refunds, while cheaper non-refundable fares might not. Some non-refundable fares might offer the option to rebook your flight or receive a voucher for future travel instead of a cash refund.

4. How do I request a refund from Lufthansa?

There are three ways to request a refund:

Online: Lufthansa’s website has a dedicated “Cancellations and Refunds” section with a form to request a refund:

Call Lufthansa customer service 1-888-778-0341 or -or +1-855-738-4382 (OTA-No Waiting) for personalized assistance.

You can find their contact details here: Lufthansa’s website also offers a chat option for customer service.

5. What documents do I need to request a refund?

Be prepared to have your booking confirmation email, a valid ID, and any other relevant documentation (like proof of cancellation reason) when contacting Lufthansa.

6. How long does it take to get a refund?

Processing times for refunds can vary depending on the method used and your specific situation. Lufthansa will provide an estimated timeframe when you request your refund.

7. What if Lufthansa rejects my refund request?

If your refund request is denied, you can try contacting Lufthansa customer service again to understand the reason for rejection and see if there are any options for reconsideration.

The best way to get specific details about your refund eligibility is to contact Lufthansa directly or Contact their customer service directly.

8. What is the process for requesting a refund?

You can request a refund through Lufthansa’s online refund form if you booked directly with them. If you booked through a travel agency, you’ll need to contact the agency to initiate the refund process.

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