Best Design Practices for Chatbots

Chatbots have been around since the 1960s, but it was only in early 2016 that they gained wider attention. Since then, thousands of chatbots have been created.

Unfortunately, the quality of most existing chatbots is extremely haphazard.

As such, I thought I’d share a few thoughts from my position of having designed several extremely successful chatbots.

It’s All In a Name

First, it’s important to discuss the very name of the entity itself — chatbot. As far as I can tell, it was Mark…