UX Writing: How to do it like Google with this powerful checklist
Guy Ligertwood

I definitely, definitely appreciate you putting this piece together. But I severely disagree with Google’s idea of UX.

First of all, I’d never tell a user the word “wrong.” This implies judgement, criticism, and sounds harsh. Even if it’s “wordier,” it’s far better to use the word “incorrect.”

Secondly, “everything” I need to “speed through” checkout includes MONEY. Since you’re not giving me free money, it’s not “everything”. Furthermore, the phrasing is far too jocular American and wouldn’t be suitable for either English speakers of other countries or speakers of English as a second language.

This is what happens when you let a tiny group of California residents design what the whole f — k — g world uses.

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