A non-profit organization committed to sharing ideas on a wide array of topics; provides the global community a more profound way of understanding and learning. TED Talks, which are short, 18-minute talks, offer listeners invaluable insight into many different issues. They provide a great outlet for both speakers and listeners to share ideas and inspiration. Whether you are simply looking for some entertainment or are focused on improving your skill set, TED Talks can be a great use of your time. Here are five talks related to customer success that are worth a listen:

Being empathetic towards your clients is…


A good CRM system can be a game changer for a company. CRM has now extended beyond just the reach of enterprise level companies to reach a level of accessibility even to small business owners. However, a reliable CRM is an investment, and that means you need to be strategic about when to upgrade or change your software. Here are some goalposts you can evaluate that could signify the need for a shift:

The Platform Isn’t Meeting Your Needs

This may seem obvious on the surface, but it’s a little more complicated in reality. Any good CRM sales rep is going to try to pitch you…


One of the breakthroughs in behavioral science, known as Conditional Learning Theory, came about in the early 1900s through the work of a Russian scientist named Ivan Pavlov (1849–1936). Most people have heard references to Pavlov’s dogs, or Pavlovian theory, but might not be able to explain exactly what the theory entails.

The development of his theory of conditioned learning , which earned Pavlov a Nobel Prize in 1904, actually began through an accidental discovery Pavlov made while conducting a series of experimental studies on the digestive systems of dogs. In an experiment designed to measure the rate of saliva…


Read Part I here.

Health Effects of Perfectionism

Indeed, as a personal quality of high achievers, perfectionism can often be used as a tool to transcend one’s limitations, but its effects can also be debilitating in the extreme. Take the example of the pianist Glenn Gould, who was notoriously perfectionistic in his attempts at creating flawless interpretations of great classical works by composers such as Johann Sebastian Bach and Johannes Brahms . Gould’s flawless recording of J.S. …


Throughout the world, perfectionism is a personal quality that has been both idealized and denigrated in equal measure. Films such as “Amadeus” (1984) and “Shine” (1996) were both hugely successful meditations on the relationship between perfectionism and the accomplishments of genius, but both films had less than happy endings for their purist anti-heroes in Wolfgang Amadeus Mozart and the institutionalized pianist David Helfgott. Here are just a few of the rewards and the costs of perfectionistic thinking, and how perfectionism can often have a stunningly harmful effect on a person’s well-being.

Benefits of Perfectionism

While it is true that the term perfectionism has…


Following New York City and ranking in the number two spot for highest population density in the country, San Francisco has long been a popular destination for tourists and business professionals alike. The northern California hub is full of unique attractions, destinations, and five-star restaurants. With so many different things to see and do, it can be a challenge figuring out where to start. Here is a list of some of the top-ranked activities all travelers should explore on their first visit to San Francisco:

See the Golden Gate Bridge

What is a trip to San Francisco without seeing one of the most photographed sites…


Whether you are traveling to a different state or a different part of the world, it is crucial to have a basic understanding of the cultural expectations and norms of your place of visit. One of the best parts of visiting a new area is embracing the culture and learning more about the people who live there. However, without the proper manners and etiquette , you could inadvertently offend someone. To make the most of your visit and to have a rewarding experience, make sure to practice the following tips before your next excursion.

Take the time to learn as…


France remains one of the most popular countries in Europe that attracts travelers each year. The chance to learn about the country’s long and fascinating history along with seeing spectacular scenery and indulging in exquisite cuisine are some of the many French attractions. However, avoid making the same mistakes replicated time and again by other visitors.

Explore Different Destinations

Many venture to Paris to tour the Eiffel Tower, walk along the Rhine and see the amazing examples of art. But, France has many cities and villages worth visiting. Bordeaux lies in southwestern France and remains the wine capital of the country. The city…


There’s no better way to experience the great outdoors than camping. It’s a chance to sleep under the stars and tell stories by a crackling fire far away from the hustle and bustle of the city. However, some people don’t want to give up the cozy comfort of luxury accommodation. For them, there’s glamping or glamorous camping. Get in on the trend at one of these hot glamping spots across the USA.

The Resort at Paws Up, Greenough, Montana

This resort in the Blackfoot Valley region of Montana is rustic luxury at its best. The huge ensuite master bedroom tents have cozy beds and heated floors. The…


Newer models of addiction have replaced the old disease theory with focussing on the psychological, as opposed to the physiological, ways that people grow addicted to activities and substances. Activities include eating and gambling; substances include drugs and alcohol. There are many ways to identify key behaviors that are associated with addiction.

A Developing Process

Addiction is known to develop via a process. The first stage is when people take up the appetitive behavior. This often takes place when people are teenagers and start to be exposed to those activities that can grow addictive. …

Lily Nathanson

Lily Nathanson lives in NYC & enjoys traveling whenever she can. She's visited numerous countries in Europe & loves seeing new places. http://lilynathanson.net/

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