Designers can address this by understanding what’s difficult about relating according to different values (what’s difficult about being honest, being open, and so on), and by recognizing what features of social spaces can make it easier. I’ll explain what this means and show how it leads to new designs.
…at them. Similarly, an architect needs to know what it’s like to live in …at them. Similarly, an architect needs to know what it’s like to live in the buildings she designs. When the consequences of our actions are hidden, we can’t sort out what’s important.²
…takeholders — those less able, or non-users, or, in the case of sustainability, future generations. Issues like sustainability may even demand empathy with non-human actors — being a spokesperson for the trees for example. The ‘creativity’ of ‘design thinking’ workshops seems to be an excellent opportunity for ideaters to use empathy to more comprehensively understand the consequences of their ideas.