Linda ThibaultMaking every call count · Nu EchoThe ROI of a Natural Language Call Steering IVROct 31, 2019Oct 31, 2019
Linda ThibaultinCXinnovationsHow Far Can You Go? · Nu EchoAs conversational IVR designers and developers, our team is often asked to provide demos as a communication and sales tool with…May 27, 2019May 27, 2019
Linda ThibaultinCXinnovationsCorrections in Conversational IVR — Part 2 · Nu EchoIn Part 1 of this two-part post, we explored corrections and change management for conversational IVR in two main situations: during the…May 14, 2019May 14, 2019
Linda ThibaultinCXinnovationsCorrections in Conversational IVR (Part 1)Because we must expect the unexpectedMay 6, 2019May 6, 2019
Linda ThibaultinCXinnovationsWhaddya mean, conversational IVR?Conversational interfaces are everywhere these days. Chatbots are said to be conversational. Virtual assistants are conversational. And…Jan 30, 2019Jan 30, 2019
Linda ThibaultinCXinnovationsThe path toward conversational IVRAs any other customer facing channel, an IVR should offer a good user experience. It should be an integral part of an enterprise customer…Jun 11, 2018Jun 11, 2018
Linda ThibaultinCXinnovationsAdventures in bootstrapping chatbot NLU modelsTo build a real conversational chatbot, one needs a good dialogue strategy, but also reliable natural language understanding (NLU) support…Dec 14, 2017Dec 14, 2017
Linda ThibaultinCXinnovationsBuilding a truly conversational chatbot takes more than 30 minutesMany chatbot developers and chatbot development tool providers claim that one can build a chatbot in 30, 10, 7, or even 5 minutes. While it…Nov 30, 20172Nov 30, 20172
Linda ThibaultinCXinnovations6 easy ways to break a chatbotOr searching for the “chat” in chatbotsJul 17, 2017Jul 17, 2017
Linda ThibaultinCXinnovationsWaiting on hold shouldn’t have to be so painfulLike most people, I don’t enjoy waiting on hold. As an IVR specialist and CX enthusiast, I can’t help but see a lot of old habits and…Jul 11, 20171Jul 11, 20171
