Lior AvniinGett TechManaging major incidents from home — What I learned from Mission ImpossibleLearn how to keep your Incident Management sharp while working from home in the COVID-19 eraApr 10, 2020Apr 10, 2020
Lior AvniinGett TechShow me the money! — Monitoring Production the “Jerry Maguire” wayEvery Escalation engineer knows this simple truth — “if you find it faster, you will solve it faster”. Monitor early, and save money!Jan 23, 2020Jan 23, 2020
Lior AvniinGett TechScientia potentia est — Knowledge is powerCome and learn how we manage Knowledge Sharing inside Gett, and what are the benefits of this to your company.Nov 7, 2019Nov 7, 2019
Lior AvniinGett TechThe importance of Proactive monitoringLearn how Gett proactively monitors incidents to provide extremely high-availability, reliability and service to our cusomters.Jul 11, 2019Jul 11, 2019
Lior AvniinGett TechA “Fire” Incident case studyLearn about Gett’s Incident Management process through a “Fire” incident’s case study.May 30, 20191May 30, 20191
Lior AvniinGett TechGett Global Technical support team — the Gatekeepers of the systemGett is a global operation driving scores of passengers daily around 3 geographical regions and providing service to hundreds of thousands…Feb 28, 2019Feb 28, 2019
Lior AvniinGett TechGett incident management — minimizing Crisis resolution timeIncident management is a crucial process in Gett, where a critical service disruption is managed from start to finish.Jan 30, 2019Jan 30, 2019