(Originally posted April 14, 2020 on The Lis Experiment Blog) “The enemy of development is pain phobia: the unwillingness to do a tiny bit of suffering. As you feel unpleasant you interrupt the continuum of awareness and you become phobic and this weakens the heart of the will.” …

(originally published on the CX by Design Ideas blog) This is Part 2 in the Establishing the Customer Experience series. Part 1 discussed a holistic way to define Customer Experience. What does it mean for a customer to have an experience? In our first piece, we adopted the definition of…

(originally published on the CX by Design Ideas blog) The term “Customer Experience” is not new to you. As a leader who strives to bring Human-Centered thinking to your organization, you’ve probably said the phrase a time or two hundred. But, we’re willing to bet that your definition of Customer…

(Originally posted March 31, 2020 on The Lis Experiment Blog) Several weeks ago I had the honor of being a guest on The Simplifiers Podcast where I spoke with host, Mary Baird-Wilcock, about my life as a digital nomad. …

(Originally posted February 25, 2020 on The Lis Experiment Blog) Once I accept the hard, scary fact, that my life is meaningless; that striving to find the meaning I thought was bestowed on me from birth is really a distraction from the fact that I’m just passing time here on…

(originally published on the CX by Design Ideas blog) If you build great customer relationships, you’ll build a great business. This advice is even more important in a post-COVID-19 business world. Why? Because businesses that are human-centered and choose to connect with the people surrounding their business are emerging as…

(Originally posted January 28, 2020 on The Lis Experiment Blog) Many times I hold myself back, wallowing in the indecision between taking action or retreating. I see now that retreating IS taking action as it allows me time and space to consider how to move forward from my core. The…

(originally published on the CX by Design Ideas blog.) One question we hear often, especially during times of crisis, is: What is the one human-centered practice I can implement in my organization now to create the most impact? With HCD having such a robust toolkit, the answer potential seems endless…

(Originally posted January 14, 2020 on The Lis Experiment Blog) The reality of self work and progress is that it’s not linear, nor final. This is what I mean by the term: The journey IS the destination. This voyage architecting my best life never ends because there are always more updates that can be made. Instead of striving for some final destination, my best life is lived moment by moment. When I take this premise a step further, I’m reminded that if I find that my journey has ended, and that I’ve gotten comfortable with my life and the people around me such that I’ve stopped questioning, that’s when I should have cause for concern.