…ht have had something tangible to ship before, but service design doesn’t operate at that altitude. What you ship might feel like just a set of instructions, like the blocking for a play, or a recipe you don’t personally cook.
We learned that UX is not UI. Now, it is time for us to collectively consider: Service Design is not UX.
ur phone’s behavior, it will decide … deep dive into your phone settings and relentlessly remove all unnecessary apps and notifications. If you don’t decide your phone’s behavior, it will decide yours.