Live chat is a type of online customer service, which includes features like help desk software, web analytics and live support. Apart from these features, it includes built in ticketing system, agent’s efficiency analytics and real time website traffic monitoring.
Live chat is available to the users in 41 languages. Some of the common languages are English, French, German, Greek, Chinese, Japanese, Korean, Italian, Spanish, Russian, Dutch, Turkish, Thai, etc.
Live chat can be used for the prospective customers for helping them in their buying decisions or for the current customers who are looking for support with a product, which they had bought already.
1. Firstly, the agent application, which is used by the employees working in companies to answer the querries, put up by the agents to log in and initiate a chat with the website visitors through the help of any browser.
2. Secondly website chat widget, which is present on desktop and mobile devices either as a browser or as a part of mobile application.
Online Chat Support is a quite effective way to interact with the website visitors. The user can send a chat request by clicking on the Live support online icon which is present on their website.
Many of the large websites have started Provide Support Live Chat feature from the past two years.
Not only the big businesses but also the small and medium-sized businesses have realized the extra benefits that live support can provide to their websites
Outsource live chat support provides guaranteed best solution to the customers issue. The live chat allows agents to immediately answer the questions and provide best troubleshooting methods.