The Value of Stating the Obvious
Teresa Colón

Thanks for saying this.

“We have now sunk to a depth at which restatement of the obvious is the first duty of intelligent men.” - George Orwell

This also goes by “the curse of knowledge.” It’s when we’re so close to and familiar with something, we lose sight of the fact that others don’t know the same stuff we do. I think it’s a job requirement for most tech support guys.


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