E-commerce Customer Service Outsourcing Enhances Client Engagement
We are living in an age where business is conducted 24/7 and as a brand, you are expected to be able to respond even at odd hours. The exigencies of business make Omni channel Inbound Call Center an integral part of your business. For small and medium businesses, maintaining an in-house providing after-hour call center services is not an easy task. It calls for the recruitment of specialized staff, the development of a constant training module, the designation of office space equipped with the right infrastructure, and the monitoring of their performance. This could mean a resource strain for any business.
Given the constraints, it makes sense to collaborate with an experienced and professional 24×7 Inbound Call Center Services and BPO provider. By outsourcing customer service support, you can be assured of extending your business hours. So even if sleep, your business keeps ticking and growing.
LiveSalesman is a well-known brand name among business process outsourcing companies. Company’s core belief is to work with clients as partners and not as third-party vendors. E-commerce customer service outsourcing business is modeled in such a way that it works as an extension of the services provided by our clients. The approach is consultative and is geared to make your customer service and operational processes much more streamlined and efficient. We do not believe in one-size-fits-all. The customized solutions are designed to help plug the gaps in the operational processes and make them more efficient and cost-effective. The end result is heightened customer satisfaction and increased revenue.
Outsourcing customer service support advises for automation of repeated human tasks to free up their time so that resources can devote quality time to the things that actually require human ingenuity. Our call centers have the latest technology and the latest infrastructure that ensures seamless service to our clients. We empower our clients with tools such as real-time reporting and analytics to maintain transparency and offer valuable business insights. Having years of experience behind us has equipped us to handle inbound and outbound customer services for big and small clients. We are meticulous in handling the recruitment for any project and never lose sight of the requirement of our clients in this regard. The in-house recruitment, training, and quality departments make sure that the clients feel confident about outsourcing customer support services to us.
Our after-hour call center services support includes services such as sales, customer service, answering service, and tech support delivered over Live Chat, E-mail, Phone, and Social Media Channels. There is flexibility attached to all our services and can be easily scaled up and customized according to client requirements. Keeping your brand culture intact and helping it to grow is the underlying theme of our entire endeavor.
Once you have outsourced customer service, we take care that our customer service outsourcing agents approach each interaction with the right earnest. The customers on the other side of the line, are made to feel respected and are made to feel important. If the customers feel cared for and feel satisfied after the services they would carry a positive impression of your brand.
E-commerce brands around the world do realize the importance of outsourcing customer service support. This is the only way brands can ensure a human-centric approach to their customer care. The belief system is that once a customer hears a human voice or gets the impression of interacting with a real person on the other side of a telephonic conversation or chat, the trust level automatically goes up. If the number of such engagements becomes multiple in nature and the result is a closure, there is a very good chance that the brand wins a loyal customer base.
This is also likely to reflect in their positive reviews and recommendations that have the potential to win more customers for you. Social media is a channel through which most potential customers would like to verify your services before making up their minds. Our ultimate goal is to provide outstanding customer experiences so that there are minimum chances of negative views.
Our e-commerce customer service outsourcing teams specialize in high-touch customer care. Be its customer assistance, customer acquisition, customer relationship management, customer grievance resolution, complaint management customer retention, or loyalty management, our effort is to give an outstanding experience to your customer in every interaction. We are well aware this could well be a differentiating factor when compared to other competing brands.
