What You Need to Know About Comcast and the FCC
Comcast has been overcharging customers, and the FCC has come to the rescue. Well, maybe that isn’t the whole story you need to know.
To say that the American public is addicted to technology and entertainment would be an understatement. So, when a large corporation like Comcast is found to be guilty of unfair business practices, it obviously makes headlines. Savvy consumers who subscribe to their services have known for a long time now that it is important to keep tabs on the bill. Usually it’s sufficient to just keep an eye on the monthly total and check the source of even small increases, but it is important to simply periodically check it.
In a perfect world, the apps used by many Comcast customers to pay their bills would make it easy to view an itemized bill. It doesn’t. If the company was really consumer-friendly, the website would be intuitive and well-organized. It isn’t. The issue of added services and hardware wouldn’t be hard to find on either the app or the website, if Comcast didn’t intend to try to make money from consumers being less-than-vigilant in their dealings with them. Apparently, the FCC thinks Comcast fully intended to overcharge customers, and sent that message with a $2.3 million price tag.