Linsey JepmainChatbots JournalChatbots: a game changer for online customer serviceIn the coming years, contact between people and organisations will be handled more and more by chatbots that have human characteristics…Mar 9, 2020Mar 9, 2020
Linsey JepmainChatbots JournalHow data-driven chatbots are going to ensure successThe hype regarding chatbots can no longer be ignored. They have been on the rise for years, however, 2019 is thus far the flourishing…Sep 27, 2019Sep 27, 2019
Linsey JepmainChatbots LifeChatbots: the six biggest advantages for your organisationMany organisations would like to incorporate chatbots into their organisation, and it is only logical to want to know more about what this…Aug 20, 20192Aug 20, 20192
Linsey JepmaChatbots: the six biggest advantages for your organisationMany organisations would like to incorporate chatbots into their organisation, and it is only logical to want to know more about what this…Aug 20, 2019Aug 20, 2019
Linsey JepmainChatbots LifeIn charge of technology: the ideal mix to get started with chatbots yourselfThe summer holidays have started! It’s time to look back to see where we stand, so that 2019 will be a good year. In the article Chatbots…Jul 24, 2019Jul 24, 2019
Linsey JepmainTowards Data ScienceHolistic reputation management: the road to collective impactNowadays reputation management & media monitoring go hand in hand. After all, without monitoring it is impossible to get insight into what…May 29, 2019May 29, 2019
Linsey JepmaThe impact of PR; from playroom to boardroomIn the 1st blog of this series, we discussed the importance of media monitoring and the shift that is needed in order to focus more on…May 1, 2019May 1, 2019
Linsey JepmaInfographic: 8 reasons why online customer service is importantThe ever-increasing demands that consumers place on service ensure that organisations are on high alert. Omnichannel webcare, live chat…Apr 10, 2019Apr 10, 2019
Linsey JepmainTowards Data ScienceMedia monitoring 2.0: from output to insightMedia monitoring is hot and indispensable in the life of the Marketing and Communications professional. Measuring is knowing and indeed in…Apr 10, 2019Apr 10, 2019
Linsey JepmainDataSeriesChatbots: Beyond the hype, now what?The time when we start with chatbots ‘because it can’ is over. Instead, we look at data-driven chatbots that will really add something to…Feb 25, 2019Feb 25, 2019