Another thing that ChatOps does is eliminate the requirement that everyone be in the same room, much less on the same continent. An enterprise grade, follow-the-sun operations group can transfer knowledge and situation status via chat, have a persistent written record, and often communicate easier because accents and time zones are taken out of the mix.

Entire operations teams have worked solely by chat, only a few times per year getting together for face-to-face discussions. Yet in the frenzy to adopt all of Agile, those broad based chat driven collaborations get destroyed due to the fallacious idea that the only way to communicate is face-to-face, sitting cheek-to-jowl.

Sure, you have a harder time transmitting tone and subtlety in chat. In operations, that can be a good thing. Eliminating ambiguity goes a long way toward solving problems.