Sales design is a type of service design with its own best practices. — I’ve been designing for sales for the past five years, at Salesforce as a consultant & DocuSign as a product designer, and have come up with a working playbook. Defining sales design Service design enables all types of employees, with tangible and notable intangible design which contributes to a better customer experience. Sales…

This alternative leads to a clearer direction. — Designers often get the visual ball rolling on a new project with a few ‘style tiles’ to help a client pick a visual direction. They look like headless UI kits with color swatches, typography samples, and graphs out of context. The problem with the format is they compare surface-level details…

A guide to where to start your design career — The original medium for this content was a zoom lecture for Flatiron School students entering the job market. Trying to figure out where to start your UX career sucks. The landscape for UX jobs was never that clear for me until I started bucketing types of companies I encountered. Let’s…

“As a European, I am deeply offended by this article.” — lit comments section 😉 The bashing of Fahrenheit is readily found everywhere, while the usability concerns of Celsius are not discussed because it is a part of the sacred metric system. The metric system is great, but Celsius does not need to be a part of it. All arguments against Fahrenheit end up in…

By the end of a six sprint engagement, stakeholders have to keep track of all your design deliverables on top of other technical documentation, presentations, workshop outputs, etc. I’ve had this issue time and time again during agile sprints. Now I use InVision to hold all of our teams’ deliverables…

Refined résumés for people who want jobs I’ve been disappointed with the thousands of garbage résumé templates saturating the market. There is no grace in a stacked and centered grey box. And no dignity in a skewed headshot and faux paperclip. Nothing strikes the right balance. It’s like the early days of the web out there—it’s scary. …

Small batch no. 002 Check out small batch no. 1 too! The point of this series is to highlight the little things — those subtly annoying problems that don’t get solved because they “don’t have a big impact.” …

Small batch no. 001 The point of this series is to highlight the little things — those subtly annoying problems that don’t get solved because they “don’t have a big impact.” While they may not be top-of-mind, these little annoyances impede our ability to build truly delightful things. We’ll explore…

Magic sauce delivery from your UI Designer — Here’s a slice of a product design process—synthesizing a client’s brand and turning it into product concepts that then lead to a full visual design system. This article is also featured on the InVision blog. Step 1: Brand intake Different agencies have their spin on this step so this isn’t the end all be…