Lois SheddService fracturesHow small service failures lead to big business problemsApr 20, 2020Apr 20, 2020
Lois SheddImagining consumers and consumption post-pandemicStarting the coronavirus conversationApr 6, 2020Apr 6, 2020
Lois SheddWhat is consumer culture and why does it matter?‘Consumer culture’ is one of those ubiquitous phrases that seems to get used a lot — often as a scapegoat — without a clear understanding…Aug 22, 2018Aug 22, 2018