Louise Oldfield
Jul 26, 2017 · 1 min read

Do you think the customer will be delighted to know that your agents don’t always call the hotels before telling them they’re sold out? Because this is what your agents did to my small B&B. You don’t represent my business and your agents repeatedly stated we had sold out and offered to search rooms on your partner sites on OTAs.

    Louise Oldfield

    Written by

    Co-owner of independent bed and breakfast, The Reading Rooms, Margate, current issues: living wage, online booking site ethics, hospitality