4.Delight the customer — One of the benefits of working with a traditional travel agent is the personal service and attention you get. However, no one has the time anymore to walk into a travel agency, or even pick up the phone to call. At SnapTravel, we have invested significant resources in delighting our customers — providing 24/7 human agents/customer service over messaging. For every hotel booking we make, a human agent will call the hotel the morning of check-in to negotiate a free upgrade! Our customers are delighted to get a message like this on the morning of their trip: “Hello Jon — hope you are excited for Las Vegas! We called the Bellagio and got you upgraded to a suite at no extra charge. Enjoy your stay!”