Air travel certainly is not what it used to be like.
Laurie Hoyler Schumann

But you know as well as I do that when human beings are involved, mistakes happen, the better option was to realize the flight was over booked before boarding, but once people are already in the plane, they can’t just sit there for 5 hours playing a bidding war. They offer the payment and then go to the lottery, we actually agree to this when we buy tickets.

So once the lottery is done, people have to leave, the negotiating is over. Having a temper tantrum and stomping tour foot solves nothing.

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