Kan anbefale “Eager sellers & stony buyers” av John T. Gourville. På grunn av endowment-effekter og forskjeller i oppfatning mellom de som lager nye ting og de det selges til, så bør nye løsninger være så mye som 9 ganger bedre enn forgjengeren.
Maybe there is something in the overall process with the client that could have mitigated this 'ask'. It sounds a bit strange to dive into whitespace at the prototype stage — do you know why that was the case?
Interesting technique, great to iterate on a design going from draft to the high fidelity end result 👏
If we kept zooming out as a person gets more senior, without them transitioning into a different role like product manager, service manager, service designer (which would be a more lateral move) we'd end up with UX meaning CEO of a business, in an extreme case.
The historic roots of UX from Norman is around product design, as you mentioned earlier. Or do you mean we can easily twist that into meaning 'he probably also meant service design' even if he did not mention it? I don't understand what you disagree with here.
Yes, I think that might been clearer, because then it’s not about historic roots of UX; then it becomes what Don Norman wants UX to be today. Your article is based upon UX being historically meant for designing services, which (from what I read) it wasn’t. I’m not sure trying to stretch ‘UX’ to encompass/zoom out more and more is good. We can also…
“Generally, the current perception of the role of UX designers isn’t at all what Don Norman originally intended. Today a UX Designers role in a project isn’t to step back and design an entire service.” — I've read The Design of Everyday Things and I thought it was about objects / product design, UX thinking about all aspects of that product. Where…