What I’ve learned since is that design is the art of solving specific rather than abstract problems. If the problem is not clear or well-understood, you cannot begin to evaluate how effective the solutions are.
Unintuitive Lessons on Being a Designer
Julie Zhuo
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Problem definition is key, and truly understanding users’ needs and experience through research is critical. So often we want to jump to the solution before we really know what the problem is. You’ve stated this so eloquently.

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