…end Dana Chisnell is working on how to improve our election process at the Center for Civic Design. Part of me thinks she is insane because we’re never going to have another election. But I’m trying to listen to the part of me that wants to ensure she has a chance to get there.
The really good news about all of this is that if you can create the product change and go-to-market execution, the reality is that short-term memory is a real thing, especially in a growing market. If you can make changes that secure new customers and grow or that your typical customers can adjust to without “incident” then there’s a really good chance that memory will be short term.