Building trust

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Photograph by Adrianna Calvo on

I’ve been leading and managing teams of creative people for over 10 years, most recently at the online learning platform FutureLearn and previously at the BBC and TES. Over the years as people in my teams have started to become managers themselves, I’ve often been asked for tips on how to do it well. So, in this article, I’ll share some of the things that I’ve found that have worked for me over the years…

It’s very common for people at the top of their discipline to end up being promoted into management roles without any prior training or experience in management. I definitely learnt most of the things I know on the job, experimenting with lots of different approaches as I went. …


Lucy Blackwell

Creative problem solver.

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