Task Success is for me the least important part of a UX analytics process. This is because it tends to be engineering driven, and not user driven. It is also something that should be better used to internal benchmarking of teams rather than for the UX of a product feature. Let’s take examples — how long it took for search results to appear, the seconds it took to upload…

Google’s HEART framework — A Critical Evaluation
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Dhruv Ghulati
Lukas schubsda
Jul 13, 2016 · 1 min read

Thanks for your critique, Dhruv! Can you explain more why you think task success is least important? My hypothesis would be that if a user can successfully complete important task to reach their goal it would positively impact their experience. Task success could then be scaled for major tasks across the entire product, and used as a benchmark metric for UX.

    Lukas schubsda

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    Lukas schubsda

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