Luke SmithFive life lessons I have learned from training for an IronmanNine months ago, I signed up for an Ironman in Portugal that will take place in October. This is a long distance triathlon race consisting…Jul 19, 2023Jul 19, 2023
Luke SmithRetailers need to rethink their role on the high street for customers to come back in storeIt is a critical moment for retail in the UK — inertia is not an optionJul 3, 2020Jul 3, 2020
Luke SmithHow to navigate a crisis & keep branding intact with pricing“It is not from the benevolence of the butcher, the brewer, or the baker, that we expect our dinner, but from their regard to their own…Mar 27, 2020Mar 27, 2020
Luke SmithThe goalposts are moving. Agencies must become more consultative to win.The management consulting industry is changing rapidly. Lower-cost, specialist, boutique firms are driving up competition and big…Feb 5, 2020Feb 5, 2020
Luke SmithHow to take your business forward in a world where customer experience is the new battlefieldAdvances in technology and communication, combined with the explosive growth of data have given rise to a more empowered global consumer…Jan 6, 2020Jan 6, 2020
Luke SmithIn the consumer quest for convenience, businesses must embrace mobile commerce, or risk getting…Digital transactions, by which we mean anything that uses a card or mobile phone, are now commonplace in the UK and across the globe…Jun 11, 2019Jun 11, 2019
Luke SmithHow being customer-centric, transparent and personalised can help move your business forwardMonzo is one of several smartphone-based challenger banks shaking up the traditional banking business model. I’ve bored most of my…Jul 31, 2018Jul 31, 2018
Luke SmithWhy trust will be the key driver of business growth in the personal data eraFacebook CEO Mark Zuckerberg came out of his US Congress hearing last week relatively unscathed, but it is still unclear as to whether the…Apr 17, 2018Apr 17, 2018
Luke SmithThe banking industry is at a crossroads, but who will come out on top?Despite the great technological advances of recent decades, the traditional banking business model has remained largely unchanged, with…Mar 14, 2018Mar 14, 2018