A person who feels heard, understood and loved is much more likely to hear your story and negotiate a mutually beneficial solution than someone with their back against the wall because they feel ignored, misunderstood and judged.
‘Us’ versus ‘Them’ — How Greenpeace lost my support
Cameron Elliott
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Yes Cam, yes. And I find this so difficult to do and yet have seen the power of this approach for both people in a conversation.

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