Q – Medium

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Q

Customer is King — Hotels Going Direct

We all know the forces of the past decade — search, social, mobile, Amazon — are changing every industry. But consumer-facing commerce has…

Jul 8, 2016

Jul 8, 2016

Q

The Easiest, Cheapest Customer Retention Strategy

There is a tendency in all aspects of our lives to treat that which is newest with the most interest, enthusiasm, and favor. Whether it’s a…

May 16, 2016

May 16, 2016

Q

Tesco, the large British retailer, recently announced one of the largest losses in British…

Donal MacDaid, in Talking Retail, summarized the key observation from the new Chief Executive:

May 16, 2016

May 16, 2016

Q

Build a Well Crafted Customizable Experience

I found this article, which is titled, “Five Great Examples of Creative Commerce.” The five examples are as follows:

Apr 29, 2016

Apr 29, 2016

Q

What is the Best Channel to Invest In?

The great buzzword in retail is — and I probably don’t even have to say it — omnichannel. It’s an important investment for most retailers…

Apr 24, 2016

What is the Best Channel to Invest In?

Apr 24, 2016

Q

The Cross Platform Present and Future

As of Q4 2015, total digital commerce reached $92.5 billion. About 83%, $79.9B, was from desktop sites, the rest, $15.6M, was from mobile…

Apr 16, 2016

Apr 16, 2016

Q

Your Customers Expect More, So Give Them More

Pretend this person’s name is Katherine Doe. Now, let’s also assume she is a customer of yours. Katherine is probably someone who expects a…

Apr 3, 2016

Your Customers Expect More, So Give Them More

Apr 3, 2016

Q

“Me-Commerce” is Changing Traditional Marketing

According to this infographic by McKinsey, “Retail Success today is all about developing the tech, tools and talent to be relevant to the…

Mar 19, 2016

“Me-Commerce” is Changing Traditional Marketing

Mar 19, 2016

Q

Five Ways to Improve Your Ecommerce Site

Ecommerce sites are required to be a successful retailer. If you don’t believe me for some reason, look at these facts…

Feb 23, 2016

Five Ways to Improve Your Ecommerce Site

Feb 23, 2016

Q

Achieving Personalization at Scale Requires an Ecosystem

The author of this article by Momentology wrote, “70% of consumers want more personalized shopping experiences,” and they “are willing to…

Feb 20, 2016

Feb 20, 2016

Q

Customer intelligence software for companies selling to consumers. Know your customers to grow your business. www.qcustomer.com

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