There’s a broad field to take into account when considering the governance of online experiences. There is the Internet, the World Wide Web, and the digital experiences businesses create. It’s challenging to sort it all out. There’s the work Sir Tim Berners-Lee is leading at the World Wide Web Foundation. And there are organizations like the Internet Society (ISOC), an organization many digital makers never really considered until last year when ISOC sought to sell their .org domain management function to a private equity firm. …


It’s hard to write articles and blog posts right now. Of course, I wish everyone well. Follow directions from knowledgeable people and stay as safe as you can. I hope what I have to say below is helpful for digital teams that are struggling to get coordinated amid the global pandemic.

When people push against governing frameworks for digital, I tell them that improving collaboration models via governance is not really for the good times, it’s for times when your team is under stress-when the whole team needs to move in concert, and quickly. For almost every organization, this is…


Omnichannel seems to be a dominant theme in my consulting practice this year. Organizations are hitting a wall as it relates to the types of experiences that they can offer their customers in an environment in which the development of those experiences happens in technological and organizational silos. If you’re not sure about the meaning of omnichannel, you’re not alone. I think Noz Urbina’s definition is a solid one:

“Omnichannel is the unification of engagement and communication strategies so that they complement each other — rather than run in parallel — to give the audience what they need. …


It’s Black History Month in the USA, and I’ve been reading a lot of interesting articles about the history of Black Americans. I’m pretty well-versed on the history of my ancestors, but there are always new stories coming to light, something I didn’t know. I particularly love reading about slave revolts. When I read these stories, I always hope that had I been born into slavery (like my great grandmother), I would have been one of the ones who said “no more” and risked my life for freedom. Who knows? It’s easy to imagine yourself a hero in hindsight. I’m…


The last decade was “interesting.” We became increasingly aware that the internet and the web can be dangerous places. I’m not going to trash the technologies that have led to so much information-sharing and innovation, but I will be one of the first in line to say that we need to do a better job of governing both the internet and web. Today’s web conflagration is only the accumulation of what individuals and organizations put online. That means that luckily for us, the capacity for solutions lies in many hands. …


How do we check for digital safety?

On the 30th anniversary of the World Wide Web, I’m going to pause my usual laser focus on digital governance. Mature governance is a requirement for making reliable and scalable digital products, but it’s also a requirement for creating safe digital products. What do you get if companies govern digital well? You get digital products that don’t generate lawsuits because the product owner didn’t think through the ramifications of functionality. Products that protect the rights of the user. Products that work for every human being. Products that do the right thing.

I think of that as digital safety.

As a…


Solitude, practice, and taking your time

I recently finished a three-month trip where I was supposed to be resting. This was meant to be a counterbalance to several years of 100K+ miles of air travel and the dénouement that comes after the climax of hands-on parenting. And, I was really, really tired. While I was away, I was invited to contribute something to The Human In The Machine project and write about productivity. It was about all I got done while I was gone.

I. Kerikeri, New Zealand

Solitude

A place to be alone

I spent my first month of rest in a cabin in the woods of New Zealand that was one large room with…


“Every bad thing that can happen in the real world can now happen on the Internet.”

- Vint Cerf

1843 published a piece recently that highlighted the work of behavior scientist BJ Fogg (among others) and discussed some of the unintentional consequences that fall out from the work of digital makers. At the lighter end of the spectrum, there are the tactics that try to ensure that we will stick to a brand whose products and services we might really enjoy and at the other end are considerations like the fostering of extreme addictions and hate that might cause long…


Things are starting to happen in the digital governance space. For the last couple of years, I’ve been and focused on a single Big Project: writing and supporting the release of my book Managing Chaos: Digital Governance by Design. That said, I’ve not had much chance to blog. But in surfacing again, I’ve noticed that some big changes have been happening in the digital governance landscape over the past 24 months — and in other areas, not at all.

Let’s start with the positive things:

1. People aren’t afraid to say “digital governance” out loud.

This shift is a huge and necessary step — and a great opportunity for a…


This is for everyone #london2012 #oneweb #openingceremony @webfoundation @w3c

- @timberners_lee live tweet

I’m really looking forward to delivering the opening keynote at the IA Summit in Atlanta, GA (May 5–8). The Summit’s theme this year, “A Broader Panorama,” is appropriate in more ways than one, as it speaks not only to the expanding field of IA, but our evolving perspectives in approaching this discipline.

In many ways, I am an outlier in the traditional Information Architecture community — and I think that position provides me with a different (and helpful) point of view. For more than 20 years, I…

Lisa Welchman

Helping organizations sort out digital since 1999. Author of Managing Chaos: Digital Governance by Design. Wants people to get along- lisawelchman.com

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