Andy Vitale and I started the Surfacing podcast because we were looking for an excuse to continue having conversations like in this deep dive about Design & Governance. In this episode, we talk about the friction between designers and those who define organizational rules.
Why do designers feel that they don’t have a seat at the table when making decisions about creating the customer experience? And what happens when they do?
What is the conflict between the designer’s role and those that make the rules for the organization? And how can the disciplines of governance and design work together to improve the customer experience and the experience of being on the digital team?