Lynn DanielMany companies have had a formal customer experience program in place for many years.Review your questions. Are you asking the ones most relevant to your outcome measures? One way to determine relevancy is to run a simple…Feb 10, 2017Feb 10, 2017
Lynn DanielDo Your Customers Trust You?It is a question not often formally asked of customers. The response to this question is assumed. “Customers trust us. Why else would they…Feb 6, 2017Feb 6, 2017
Lynn DanielLet Customers Do Your Marketing — It Takes Performance and TrustI have written in the past about the high percentage of customers who give referrals. Our research indicates that between 30–40% give…Feb 27, 2016Feb 27, 2016