Skyscanner App: Usability and Redesign Case Study

My Role and Process

Target group

Usability Heuristic Evaluation

Benchmarking table; Heuristic Evaluation; Skyscanner, Hopper, Trip Advisor
Heuristic Evaluation; Benchmarking table

Usability Tests

  • iPhone 5 with record screen feature
  • Pen & paper for making notes of the answers

Scenario

A family with 2 children (7 and 5 y/o) living in Amsterdam plans to visit Rome. They want to stay for 2 nights. The vacation starts over three months. Thus enough time to make arrangements. However, the schedule is not flexible. Only period possible is Fri-Sun, 1–3 May. Their budget allows for spending €900 only in total for the return flight. As they travel with children, they aim for direct flights only.

5-Seconds Test

  • What did you see?
  • What can this tool do for you?
  • Where would you search for flights?

Task Test

Define

5-Seconds Test Results

Task Test Results

Comparative Chart

Ideate Solutions

Redesign

Final Words

Amsterdam based designer. A cheerful fellow that listens to others with heart, innovator, structure nerd, father, partner, skate rider, dancer.

Love podcasts or audiobooks? Learn on the go with our new app.

Recommended from Medium

Font Friday: Issue #01

Case study: Redesign of the India’s 2nd largest bank app

Shiny Tools or Efficient Workflows

Frontend UI-UX

Azman Architects adds cherry wood partitions and zigzag-patterned carpet to Barbican Estate flat

The Spark Camp Playbook

Pizza by the meter?

Our Design Principles

Pink and yellow flowers in a vase against a green background

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store
Jan B Mwesigwa

Jan B Mwesigwa

Amsterdam based designer. A cheerful fellow that listens to others with heart, innovator, structure nerd, father, partner, skate rider, dancer.

More from Medium

Redesigning Rebel Foods’s delivery app for drivers — UI/UX Case Study

UX Case Study — Last Wish Insurance Feature on the Bank Jago Application

Pockets Case Study — Usability Tests

Ux Case Study: Apollo 247