Designing a chatbot for Slack — Lessons learned

Ezzabdi Maël
Jul 26, 2017 · 10 min read
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Designing Conversational UX is Hard!

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moodz beta version on Slack

Look for inspiration


Choose your weapons: slash commands, NLP, attachments and buttons

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Using message menus to create a rich welcome menu
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Example of a fault-tolerant UX for attendee validation
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Using buttons to interact with attachment lists can be much more performant/natural than NLP

Workflows are king

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Discussion workflows are king!
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Keep it clean

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Keeping your discussion space clean by deleting useless information
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Using nested workflows to avoid discussion legacy and keep context

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