So for the survey we sent out at the beginning, we asked questions like:
I’d say the best way we quantified customer trust was through such things as our Net Promoter Score, which was the likelihood of customers to recommend Etsy to someone else. We tracked it through an ongoing survey we’d randomly ask a percentage of our customers over the years and helped gauge how we were doing overall. As far as how a consistent and…
Some things that worked well for us were:
Great question, Calvin.
The council very much functioned as an extension of the Design Systems Team. The Council reps were a mixture of systems team members and designers and engineers from across the company. When decisions were made during a council meeting, those were decisions that ultimately the system team was making…