What are the factors that contribute to projecting a positive image of yourself to the customer?

In the telemarketing industry it is critical that you know how to use your voice and choose your words to project a positive image while placing or taking a call. Factors that impact image over the telephone are:

- Vocal quality
- Vocal tone
- Rate of speech
- Pitch of the tone
- Attitude
- Body language
- Use of appropriate words

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