Hello! I'm Shreta, a Customer Experience (CX) consultant with 25 years of experience in the realm of customer support. My journey has taken me through the halls of Fortune 500 companies like Apple and AT&T to leading and transforming the entire customer service department for a cutting-edge Neurotech startup.

What drives me? A passion for elevating customer experiences and a commitment to seeing businesses thrive. I believe that at the heart of every successful business is a robust customer service strategy—one that not only solves problems but also builds lasting relationships.

My expertise lies in dissecting customer feedback, identifying key improvement areas, and crafting strategies that not only boost satisfaction and retention rates but also fuel sales growth. I've mastered the art of blending empathy with strategy to turn customer support teams into powerhouse assets for businesses.

When I'm not deep-diving into customer experience transformations, you can find me writing about the latest trends in CX, sharing insights, and exploring how AI technology is reshaping the way we interact with customers.

Join me here on Medium as I share my experiences, learnings, and thoughts on all things customer experience. From insightful articles to practical tips, I aim to equip you with the knowledge and tools to take your customer service game to the next level.