Process of Emotions in Organizations

This week we touched in class how emotions effect at workplaces and I felt a strong relation to myself.

Prior to entering college I used to work at a restaurant for 4 years and ended my career as a manager. The work itself was stressful (not much pay either) but I enjoyed working there because I learned the essentials for running a restaurant business and experiencing how huge the responsibilities can be.

Stress from work (responsibilities and work overload), graveyard shifts (the business hours of the restaurant was generally from 5pm — 3am), poor stress management, and at one point I was lost with my life and I became severely depressed. At the peak I had suicidal thoughts. In addition, I had a burnout (loss motivation for working), which we touched the topic in class. Burnout is not necessarily a “flip-out” but more of losing motivation for work and essentially “burning out”.

I used to deal with stress directly (so-called problem centered coping) and put a lot unnecessary stress on me which as a result harmed my health. But after going through holistic therapy and learning how to manage stress I leaned that sometimes accepting the stress and dealing with it internally (so-called appraisal-centered coping) is healthy to the mind. Because my personality is relatively direct (depending on the situation) I thought dealing with stress directly was helping but actually I was doing the opposite. I didn’t know my limitations and resulted as a stress overload.

The other concept for coping with stress is called emotion-centered coping; dealing with the aftermath of burning out. When I was working I did “flip-out”, the worst case was I physically hit and kicked my co-worker (basically beated him up). When I was poor in stress management I was dealing with all 3 concepts (problem-centered, appraisal-centered, and emotion-centered) but after going through holistic therapy and learning how to manage my stress well, I primarily deal with only 1 concept which is problem-centered. I deal with stress directly but, I don’t think of it as a stress and I take advantage of it as a life lesson. If it’s dealing with work overload I would step back and observe. If it’s a relationship with someone I would communicate and make sure there’s no misunderstanding. The list goes on…

Dealing with emotions in an organizational setting, it’s important to know all 3 concepts and working with them accordingly (note that emotion-centered coping should not be considered). The best way for me to manage stress is to understand and accept that it’s stress (don’t be stubborn) and seek help from others. Nobody is capable of dealing with stress by themselves especially in this complex society. If you think you can, it’s a problem.

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