Top 5 takeaways from User Story Mapping

The summary of “User story mapping” by Jeff Patton

Mal Sanders
8 min readMar 27, 2018

“User story mapping: Discover the whole story, build the right product” is a classic read for anyone who builds software. It is also part of the essential books for Product Managers

This is a quick summary of the book, and if you are interested in knowing more about this process:

  • The full overview and live session with Jeff Patton can be found on YouTube
  • Learn more about Jeff and his work on his website

User story mapping summary and the top 5 key takeaways

User Story Mapping: Discover the Whole Story, Build the Right Product, by Jeff Patton details story-mapping techniques and explains why they are important for teams that create products.

Why we need user story mapping

User story mapping is not about creating a set of written requirements, but a way of thinking. Telling stories through words and pictures builds understanding and helps solve problems for organisations, customers, and users.

The most important job we have is to focus on the outcome and the impact of the products we are creating.

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Mal Sanders

Head of Product and Design @ Servcorp, Dad-rock guitarist