Good read for me as a graduate student of Human Computer Interaction who is more inclined to work in Healthcare domain. While interviewing a doctor during one of my school projects, she told me that writing notes is a real pain with these websites/applications. So right now they prefer the paper records and barely use the application. They find it difficult to dedicate time to enter notes again into the system.
I think there is a lot of work is required to do in Healthcare domain with User Experience Perspective. Thanks for sharing your thoughts.