How Hershey’s Became a Legacy Brand

Manasi
2 min readMay 19, 2024

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Hershey’s, a name synonymous with chocolate, has become a legacy brand through a combination of strategic vision, innovation, and a deep connection with its customers. Established in 1894 by Milton S. Hershey, the brand has grown from a small caramel company to a global chocolate powerhouse. Here’s a look at how Hershey’s carved its path to becoming a timeless brand.

Founding Vision and Innovation

Milton Hershey’s vision was simple yet profound: to make quality chocolate accessible to everyone. At a time when chocolate was considered a luxury, Hershey revolutionized the industry by perfecting the mass production of milk chocolate, making it affordable for the average American. This commitment to quality and affordability laid the foundation for the brand’s widespread appeal.

Hershey’s innovative spirit didn’t stop at chocolate bars. The company constantly expanded its product line, introducing iconic treats like Hershey’s Kisses in 1907, Reese’s Peanut Butter Cups in 1928, and a variety of seasonal products that kept the brand relevant and exciting. This constant innovation ensured that Hershey’s remained a staple in households across the country.

Strong Brand Identity and Marketing

Hershey’s success is also rooted in its strong brand identity. The brand is synonymous with comfort, nostalgia, and quality. Its consistent use of brown and silver packaging, the distinctive Hershey’s logo, and memorable slogans like “The Great American Chocolate Bar” have created a recognizable and trusted brand image.

Marketing has played a crucial role in Hershey’s legacy. The company has adeptly used advertising to embed itself in American culture. From early print ads to television commercials featuring heartwarming family moments, Hershey’s marketing campaigns have consistently evoked emotions of joy and togetherness. This emotional connection has fostered brand loyalty across generations.

Community and Corporate Responsibility

Hershey’s commitment to community and corporate responsibility has further solidified its legacy. Milton Hershey established the Hershey Industrial School (now Milton Hershey School) in 1909, providing education and opportunities to underprivileged children. The company’s dedication to social causes and sustainable practices resonates with consumers who value corporate ethics.

In recent years, Hershey’s has focused on sustainable cocoa sourcing, aiming to improve the livelihoods of cocoa farmers and reduce environmental impact. These initiatives demonstrate Hershey’s commitment to ethical practices and social responsibility, strengthening its reputation as a brand that cares about its impact on the world.

Conclusion

Hershey’s journey to becoming a legacy brand is a testament to the power of vision, innovation, and a deep understanding of consumer values. By maintaining a strong brand identity, continuously innovating its product line, and committing to social responsibility, Hershey’s has created a brand that not only stands the test of time but continues to bring joy to millions. As Hershey’s looks to the future, its rich heritage and enduring values will undoubtedly keep it at the forefront of the chocolate industry.

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Manasi

Independent Brand Consultant | Strategic Designer | PG in Visual communication