Hey Eric, Nice article, I think you are right, being able to listen with an open heart and mind is crucial for growth (Personal & Business).
In my professional and personal life I have had the opportunity to build and run creative teams an this issue always comes up.
Through the years I developed a set of “Working Values” that have proven to be very useful in building and running teams.
I wanted to share them here in this article I wrote a few years ago. https://www.fastcompany.com/1403813/managing-creative-people-achieve-common-goal
I hope it ads value to the conversation!