Customer Success for the WIN!

Tonight, I read an article written by Daniel Shapero, “LinkedIn Data Reveals the Most Promising Jobs of 2017”. And, what a major win for all of the Customer Success Professionals out there as Customer Success Manager was #17 on the list. I thought that this would be a great opportunity to share some of the resources I have used as a Customer Success Professional and to get everyone thinking, “How can I level up my skills in 2017?”

Blogs I read:

Communities that I learn from:

Some great books to read:

Summits that you must attend:

  • Customer Success Summit — This summit is presented by Totango, February 27th and 28th in San Francisco, CA.
  • Pulse 2017 — This summit is presented by Gainsight, May 9th — 11th in San Francisco, CA

What are some resources that you would suggest to help level up in 2017?