Maranda Ann Dziekonski5 Mistakes Managers Should AvoidCongratulations! You have been promoted and are now a manager for the first time. The learning curve on how to manage people can be steep…Jan 2, 2020Jan 2, 2020
Maranda Ann Dziekonski3 Things To Consider Before Joining A StartupYour alarm goes off. 5:30 am. Ugh! It’s time to get started on your daily routine, again.Apr 4, 2019Apr 4, 2019
Maranda Ann Dziekonski5 New Year’s Resolutions For Customer SuccessNew Year’s, a time to symbolically start over. A time to right the wrongs of the past years, start fresh and resolve to do better with…Jan 26, 2019Jan 26, 2019
Maranda Ann DziekonskiWhat You Should Measure, But Probably Don’tOkay data junkies, let’s pause for a second (or about 244 seconds as this article is a little lengthy), and review what we are measuring in…Apr 14, 2017Apr 14, 2017
Maranda Ann DziekonskiMoving from Support to a Career in SuccessSay you’ve built a career supporting customers. It’s what you enjoy, or in the least have fallen into. Now, you are continuously hearing…Feb 7, 2017Feb 7, 2017
Maranda Ann DziekonskiCustomer Success for the WIN!Tonight, I read an article written by Daniel Shapero, “LinkedIn Data Reveals the Most Promising Jobs of 2017”. And, what a major win for…Jan 28, 2017Jan 28, 2017
Maranda Ann DziekonskiA Simple Recipe For SuccessCustomer Success teams cannot succeed if they are operating in a vacuum. I will repeat this statement: Customer Success teams cannot…Jan 13, 2017Jan 13, 2017
Maranda Ann DziekonskiOnboarding The First Member of Your Customer Success TeamIn my previous article, I covered how to hire your first Customer Success Manager. Now that you have “the one”, how do you get them up and…Jan 7, 2017Jan 7, 2017
Maranda Ann DziekonskiHow to Hire Your First Customer Success ManagerSo here you are, building the next up and coming SaaS tool, with the ever so common recurring revenue model. Things are going really well…Jan 5, 2017Jan 5, 2017