Richard, you make a lot of good points, but we all know that monopolies don’t have the end-users best interests in mind because they don’t have to have them in mind. By definition, users don’t have a choice when there’s a single provider of big-pipe Internet access. (In my area, AT&T DSL is in no-way competitive with Comcast, our regional cable company, in terms of the bandwidth they offer.)

The issue is that more and more of Internet usage is high-bandwidth (e.g., video streaming, video conferencing, large file downloads — remember Windows 10 upgrades downloading in the background? — etc.), and Susan’s point remains valid: If these “data caps” don’t get raised as time goes by, more and more people will be above the current threshold set by ISPs and charged accordingly — and I’m sure it’s not going to be an insignificant amount.