Automation is Amazon’s only recourse if it is to keep up with increasing demand and heightened consumer expectations of shorter delivery times. Historically, advancements in robotics have allowed Amazon to thin out its workforce within fulfillment centers (FCs). This, however, did not amount to lighter employee workloads. In fact, Burnout…

As the line between technology companies and other classes of enterprise continues to blur, firms are becoming increasingly sensitive to the urgency of the efficient utilization, maintenance, and administration of their IT resources. …