Marcus Hiles Las Vegas — How to Maintain Client Loyalty
A real estate professional and business executive with more than three decades of experience, Marcus Hiles knows that one of the keys to being successful in the industry is by having a solid client base. Many successful businesses count on referral business to keep growing, referrals that are made from loyal and satisfied clients. When you throw in the fact that attracting new clients is costlier than keeping existing ones, then you can begin to understand why companies have to work on cultivating good client relationships.
For many business executives, providing a wonderful customer experience is an important aspect of operations. The business of maintaining client relationships does not fall only to the sales or marketing teams. Rather, everyone should be involved in the process. As team members interact with clients out in the field or in the office, it’s important for them to pay attention to the services/products clients gravitate towards. This requires being a good listener and generally letting the client feel that they are valued. In doing so, many teams are able to reach clients and assure them of top-notch service.
Another way you can develop loyalty among clients is by providing dedicated customer support. Whether this is a dedicated support representative or after-sales assistance, letting clients know that you are there to help in any situation makes them feel valued. As Marcus Hiles Las Vegas understands, letting clients know that you are reachable makes it easier for them to communicate their needs. In the long-run, the company is in a position to meet the needs of its clients and foster loyal relations.