I learned a lot from reading this article. I was also left with some questions. I wonder how this author hopes White people will respond to angry African-American people. I get what he’s saying not to say, like, “I didn’t do this.” But what does he want to hear, especially if the speaker is angry? “I’m sorry?” “How can I help?” “What do you want me to understand better?” The fact is, nobody likes to be yelled at, and it makes it harder to respond in a helpful way when someone is angry. Still, if the anger is there, it would be helpful to hear more about what is actually useful and positive, non-defensive way to respond. I care about racism and I do want to be a part of what works — even if it means I have to listen to some anger. I just want to know what to do in response.